Only Exchange Policy Available No Return
Conditions for Exchange:
1. Eligibility:
- Items eligible for exchange must be in unused and original condition with all tags intact.
- The exchange request must be initiated within 15 days of the delivery date.
2. Exchange Options:
- Customers have two options for initiating an exchange:
a. Courier Exchange: Customers can choose to send the item back to us using their preferred local courier service at their own expense.
b. Pickup Service: Customers can opt for our pickup service, where we arrange a pickup from their address. This service incurs a fee of 300RS, which covers the cost of return shipping and processing.
3. Procedure:
- To initiate an exchange, customers must contact our customer service team through our website or by email/phone.
- Provide the order number, details of the item to be exchanged, and reason for exchange.
- Our customer service team will guide customers on the next steps based on their chosen exchange method.
4. Condition of Returned Item:
- The item must be returned in its original packaging, with all tags and labels intact.
- Items that are damaged or not in their original condition may not be eligible for exchange.
5. Processing Time:
- Once we receive the returned item, our team will inspect it to ensure it meets the exchange conditions.
- Exchange processing typically takes 5-7 business days from the date of receiving the returned item.
6. Exchange Restrictions:
- Certain items may not be eligible for exchange due to hygiene reasons or manufacturer restrictions. Please check the product description for exchange eligibility before making a purchase.
7. Refund Policy:
- We do not offer cash refunds for exchanged items. Customers will receive store credit equivalent to the value of the returned item, minus any applicable fees.
8. Contact Us:
- For any questions or assistance regarding our exchange policy, please contact our customer service team at +91 9876442322
